Shipping policy

This Shipping & Delivery Policy (“Policy”) explains how Milo Play products are shipped and delivered to customers in India.

Milo Play currently ships its products within India only.

1. Shipping Locations

Milo Play currently delivers to addresses located within India.

We do not currently ship Milo Play products internationally.

2. Order Processing

Orders are generally processed after successful payment confirmation.

Orders are typically dispatched within:

[5– 7 BUSINESS DAYS]

after the order has been successfully placed and payment has been confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

During product launches, promotional campaigns, holidays or periods of unusually high demand, processing times may be longer. Where applicable, we will communicate any significant delays to customers.

3. Estimated Delivery Time

After dispatch, the estimated delivery time is:

[7–10 BUSINESS DAYS]

depending on the customer's location and courier availability.

Estimated delivery timelines may vary based on:

  • delivery location;

  • PIN code;

  • courier service availability;

  • weather conditions;

  • public holidays;

  • transportation disruptions;

  • natural disasters;

  • government restrictions; and

  • other circumstances outside Milo Play's reasonable control.

Delivery estimates are not guaranteed unless expressly stated otherwise at the time of purchase.

You can replace these estimates once you have confirmed the actual delivery SLAs with your logistics provider.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before the customer completes the purchase.

Free Shipping:

Milo Play currently offers free standard shipping across eligible locations in India.

5. Order Tracking

Once your order has been dispatched, we may provide a tracking number or tracking link through email, SMS, WhatsApp or other available communication channels.

Customers can use the tracking information to monitor the status of their shipment.

6. Delivery Address

Customers are responsible for providing an accurate and complete delivery address, including:

  • Full name;

  • House/building number;

  • Street/locality;

  • City;

  • State;

  • PIN code; and

  • Contact phone number.

Milo Play is not responsible for delivery failures or delays resulting from incorrect, incomplete or inaccurate information provided by the customer.

If you realise that your delivery address is incorrect after placing an order, please contact us as soon as possible.

We will make reasonable efforts to update the address before dispatch, but we cannot guarantee that changes can be made after the order has been shipped.

7. Failed Delivery Attempts

Our delivery partner may make multiple attempts to deliver your order.

If delivery cannot be completed because:

  • nobody is available to receive the package;

  • the customer refuses delivery;

  • the address is incorrect or incomplete;

  • the customer cannot be contacted;

  • the PIN code is incorrect; or

  • the customer otherwise prevents delivery,

the package may be returned to Milo Play.

If an order is returned to Milo Play due to a failed delivery caused by the customer, we may contact the customer to arrange re-delivery. Additional shipping charges may apply for re-delivery where permitted by law.

8. Delayed Deliveries

While we work with logistics partners to deliver orders within the estimated timeframe, delivery delays can occasionally occur.

If your order has not arrived within the expected delivery period, please contact our customer support team.

We will work with the delivery partner to locate and resolve the issue.

Milo Play is not responsible for delays caused by circumstances outside our reasonable control, including severe weather, natural disasters, strikes, transportation disruptions, government restrictions, public emergencies or courier network disruptions.

9. Lost Shipments

If the tracking information indicates that your package has been lost in transit, please contact us.

We will coordinate with the applicable courier or logistics partner to investigate the shipment.

Where a shipment is confirmed as lost before delivery, Milo Play will provide an appropriate remedy, which may include:

  • replacement of the product; or

  • refund of the applicable amount paid.

The appropriate remedy will be determined in accordance with applicable law and the circumstances of the shipment.

10. Damaged Packages

If your Milo Play package appears visibly damaged when delivered, we recommend that you:

  1. photograph the package before opening it;

  2. photograph any visible damage;

  3. retain the packaging;

  4. photograph the Device and accessories; and

  5. contact Milo Play customer support as soon as possible.

For details regarding products damaged during delivery, please refer to our Refund & Returns Policy.

RETURN / REFUND POLICY URL]

11. Damage to the Device After Delivery

Damage that occurs after successful delivery is not considered shipping damage.

Examples include:

  • accidental drops;

  • liquid or moisture damage;

  • damaged cables;

  • damage caused by unsuitable power sources;

  • physical impact;

  • unauthorised modification; or

  • misuse.

Such issues may be covered by the Milo Play Warranty Policy depending on the circumstances.

[WARRANTY POLICY URL]

12. Delivery Confirmation

A shipment may be considered delivered when the logistics provider records the package as successfully delivered to the address provided with the order.

Where available, delivery may be confirmed through:

  • OTP verification;

  • electronic proof of delivery;

  • signature;

  • photograph; or

  • other confirmation methods used by the delivery partner.

13. Partial or Missing Deliveries

If your order arrives with missing components or appears incomplete, please contact Milo Play customer support.

Please provide:

  • order number;

  • description of the missing item;

  • photographs of the package and contents; and

  • any other information reasonably required to investigate the issue.

Where a component is confirmed to be missing, Milo Play may arrange delivery of the missing component, replacement or another appropriate remedy.

14. Pre-Orders

Pre-order products may have a different estimated dispatch date than products currently in stock. The expected dispatch or delivery timeframe will be communicated on the applicable product page before purchase.

If an estimated pre-order date changes materially, we will communicate the updated timeframe to affected customers.

RETURN / REFUND POLICY URL]

15. Out-of-Stock Products

If a product becomes unavailable after an order has been placed, Milo Play will contact the customer regarding the available options.

Depending on the circumstances, options may include:

  • waiting for the product to become available;

  • receiving an alternative product, where agreed; or

  • receiving a refund.

16. Multiple Products in One Order

If an order contains multiple products, Milo Play may ship the products together or in separate shipments depending on product availability and logistics requirements.

If separate shipments are required, the customer will not be charged additional shipping fees solely because Milo Play chooses to split an order, unless otherwise disclosed at checkout.

17. Delivery to Remote or Restricted Locations

Certain remote locations or PIN codes may have limited courier service availability.

If delivery is unavailable to the address provided, we may contact the customer to request an alternative delivery address or provide an appropriate refund where applicable.

18. Changes to Orders Before Dispatch

If you need to change or cancel an order before it has been dispatched, please contact us as soon as possible.

We will make reasonable efforts to accommodate the request.

Once an order has been dispatched, it may no longer be possible to change or cancel the shipment. In such cases, the customer may need to follow the applicable cancellation or return procedure.

19. Contact Us

For questions regarding shipping or delivery, please contact:

Milo Play
Make Things Simple Solution Private Ltd

Medavakkam, Chennai 

Customer Support Email: hello@miloplay.xyz
Phone: +91 9150217446
Support Hours: 9am to 5pm IST on weekdays

Website: www.miloplay.xyz

20. Policy Updates

Milo Play may update this Shipping & Delivery Policy from time to time.

The latest version will be published on the Milo Play website with the applicable “Last Updated” date.