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Warranty Period 1-Year Limited Hardware Warranty Policy

Last updated August 2026

Milo Play provides a 1-year limited hardware warranty for Milo Play motion-tracking gaming consoles purchased in India through Milo Play or an authorised seller.

This Warranty Policy explains what is covered, what is not covered, and how to request warranty service.

Nothing in this Warranty Policy is intended to exclude or limit any consumer rights or remedies available under applicable Indian law.

1. Warranty Period

Milo Play warrants that the Milo Play hardware will be free from defects in materials and workmanship under normal intended use for a period of:

1 year from the date of delivery

The warranty applies to the original purchaser and is valid for products purchased in India through Milo Play or an authorised seller.

Warranty Start Date: The warranty begins on the date the product is delivered to the customer, unless otherwise required by applicable law.

2. What Is Covered

During the warranty period, Milo Play will, at its discretion and subject to applicable law, repair or replace the affected hardware where a verified manufacturing defect is found.

The hardware warranty may cover defects affecting:

  • Milo Play main console;

  • motherboard / system board;

  • processor and memory components;

  • internal storage;

  • power-related hardware;

  • HDMI and other integrated ports;

  • USB ports;

  • internal wiring and connectors;

  • cooling components;

  • camera hardware supplied with the Device;

  • camera connection components;

  • buttons, switches or controls integrated into the Device;

  • other internal hardware components; and

  • other hardware components supplied as part of the Milo Play Device.

3. Camera and Motion Tracking Warranty

Because Milo Play is a motion-tracking gaming console, the camera and associated hardware are important components of the product.

The warranty covers hardware defects that prevent the camera from functioning as intended under normal operating conditions.

Examples may include:

  • camera failure;

  • camera not being detected by the Device;

  • hardware connection failure;

  • abnormal image output caused by a hardware defect; or

  • other verified camera hardware failures.

Motion-tracking performance may vary depending on the environment.

The following factors do not necessarily indicate a hardware defect:

  • insufficient lighting;

  • unsuitable camera placement;

  • excessive distance from the Device;

  • objects blocking the camera;

  • unsuitable play area;

  • multiple people entering the tracking area;

  • movement outside the supported tracking range; or

  • game-specific tracking limitations.

Milo Play may request that customers complete reasonable troubleshooting steps before approving a warranty claim.

4. Software Issues

This Warranty Policy primarily covers hardware defects.

Software bugs, game issues, operating-system issues or connectivity problems may be addressed through:

  • software updates;

  • patches;

  • configuration changes;

  • troubleshooting;

  • replacement digital content; or

  • technical support.

A software issue does not automatically constitute a hardware defect.

Where a software issue materially prevents the Device from functioning as represented and cannot reasonably be resolved through software support, Milo Play will assess the appropriate remedy in accordance with applicable law.

5. What Is Not Covered

This warranty does not cover damage or defects resulting from causes other than defects in materials or workmanship.

Examples include:

Accidental Damage

  • dropping the Device;

  • impact or collision;

  • crushing;

  • cracked or broken components;

  • damage caused during transportation after delivery; or

  • other accidental physical damage.

Liquid or Moisture Damage

  • water exposure;

  • liquid spills;

  • excessive humidity;

  • corrosion; or

  • other liquid-related damage.

Milo Play is not designed to be a water-resistant or waterproof device.

Misuse

  • using the Device contrary to supplied instructions;

  • improper installation;

  • use in an unsuitable environment;

  • intentional damage;

  • abuse; or

  • use for purposes for which the Device was not designed.

Electrical Damage

  • incorrect voltage;

  • incompatible power adapters;

  • power surges;

  • unstable power supply;

  • use of damaged power cables; or

  • other electrical faults originating outside the Device.

Unauthorised Modification or Repair

The warranty does not cover damage resulting from:

  • opening the Device without authorisation;

  • modifying the hardware;

  • modifying internal components;

  • soldering or rewiring;

  • installing unauthorised hardware;

  • unauthorised repair;

  • tampering with security features; or

  • attempting to reverse engineer the hardware.

Cosmetic Damage

The warranty does not normally cover cosmetic damage that does not affect the functional operation of the Device, including:

  • scratches;

  • dents;

  • marks;

  • normal wear and tear; or

  • minor cosmetic imperfections.

This exclusion does not apply where applicable law provides otherwise.

6. Normal Wear and Tear

The warranty does not cover normal deterioration resulting from ordinary use.

Depending on the product configuration, this may include:

  • cosmetic wear;

  • surface scratches;

  • gradual deterioration of external materials;

  • wear to removable accessories; or

  • other deterioration that does not result from a manufacturing defect.

7. Accessories

Accessories supplied as part of the original Milo Play package, including the camera and cables, are covered against manufacturing defects for 1 year from the date of delivery, subject to the exclusions in this Warranty Policy.

Third-party accessories are not covered by the Milo Play hardware warranty unless expressly stated otherwise.

8. Warranty Claim Eligibility

To request warranty service, the customer may be required to provide:

  • proof of purchase;

  • order number;

  • invoice;

  • Device serial number;

  • description of the issue;

  • photographs or videos showing the issue, where applicable; and

  • other information reasonably required to diagnose the problem.

Milo Play may verify the Device and warranty status before approving a claim.

9. How to Make a Warranty Claim

Contact:

Milo Play Customer Support

Email: hello@miloplay.xyz
Phone: +91 9150217446
Support Hours: 9am to 5pm IST on weekdays

Please provide your order number and a description of the problem.

Our support team may first provide troubleshooting instructions.

If the issue cannot be resolved remotely, Milo Play may provide instructions for returning the Device for inspection or service.

Please do not send the Device to us without receiving return instructions from Milo Play.

10. Troubleshooting Before Service

Because some problems may be caused by software, configuration, cables, camera positioning or environmental conditions, Milo Play may request that you perform reasonable troubleshooting steps.

These may include:

  • restarting the Device;

  • checking cables and connections;

  • checking the power supply;

  • checking camera positioning;

  • checking lighting conditions;

  • installing a software update;

  • resetting certain settings; or

  • performing other diagnostic steps.

If troubleshooting does not resolve a suspected hardware defect, we may arrange further inspection.

11. Repair or Replacement

If Milo Play determines that a covered hardware defect exists, we may provide one of the following remedies, subject to applicable law:

  • repair the Device;

  • replace the affected component;

  • replace the Device with an equivalent Device; or

  • provide another appropriate remedy.

The replacement Device or component may be new or refurbished, provided that it meets reasonable functional standards and applicable legal requirements.

12. If the Same Model Is Unavailable

If the original model is no longer available, Milo Play may provide:

  • an equivalent model;

  • an upgraded model where mutually agreed; or

  • another appropriate remedy.

If an upgraded model is offered, Milo Play may communicate any applicable price difference before proceeding.

13. Warranty Service Shipping

For an approved warranty claim involving a covered hardware defect:

Milo Play will cover the applicable return shipping costs.

Where Milo Play requires the Device to be returned for inspection or repair, we will provide the customer with the applicable return instructions.

14. Customer Responsibility During Shipping

Customers must package the Device appropriately when returning it for warranty service.

Where Milo Play provides specific packaging or return instructions, customers should follow them carefully.

Milo Play is not responsible for damage caused by inadequate packaging where the customer was responsible for packaging the Device.

Where Milo Play arranges the courier pickup, Milo Play will coordinate the applicable shipping process.

15. Data and Account Information

Before sending the Device for repair or replacement, customers should back up any information they wish to retain where such functionality is available.

Repair or replacement may involve:

  • resetting the Device;

  • deleting locally stored information;

  • reinstalling Software;

  • removing locally stored game data; or

  • restoring the Device to factory settings.

Milo Play is not responsible for loss of data resulting from warranty service where the data could reasonably have been backed up.

16. Warranty Replacement and Original Warranty Period

A replacement Device or component provided under this warranty will generally remain covered for the remaining portion of the original warranty period, unless applicable law requires otherwise.

A replacement does not automatically create a new 1-year warranty period.

17. Proof of Purchase

A valid invoice, order confirmation or other reasonable proof of purchase may be required to establish warranty eligibility.

If the product was purchased through an authorised retailer or marketplace, the original purchase documentation may be required.

18. Warranty Transfer

The Milo Play hardware warranty applies to the original purchaser and is not transferable to another person unless Milo Play expressly agrees otherwise.

19. Products Purchased Outside India

This warranty applies only to Milo Play products purchased through authorised sales channels in India.

Milo Play does not currently provide international warranty coverage.

20. Products Purchased From Unauthorised Sellers

Milo Play may refuse warranty service for products that cannot be verified as having been purchased from Milo Play or an authorised seller.

Customers should retain their original invoice or proof of purchase.

21. Warranty Does Not Cover Third-Party Products

This warranty does not cover:

  • televisions;

  • HDMI cables not supplied by Milo Play;

  • internet routers;

  • third-party controllers;

  • third-party power adapters;

  • third-party accessories; or

  • other equipment connected to the Milo Play Device.

Such products are subject to their respective manufacturers' warranties.

22. Warranty Service Does Not Affect Consumer Rights

This Warranty Policy provides additional contractual warranty coverage and does not limit any statutory rights or remedies available to consumers under applicable Indian law.

Nothing in this Policy is intended to exclude or restrict rights that cannot legally be excluded.

23. Limitation of Warranty

To the maximum extent permitted by applicable law, this limited hardware warranty applies only to defects in the Milo Play hardware covered by this Policy.

Milo Play does not guarantee that the Device will operate without interruption or that every software feature or Game will remain available indefinitely.

24. Contact Information

Milo Play
Make Things Simple Solutions Pvt LTD
Medavakkam, Chennai

Customer Support: hello@miloplay.xyz
Phone: +91 9150217446
Support Hours: 9am to 5pm IST on weekdays

Website: www.miloplay.xyz

Warranty Period: 1 Year
Applicable Region: India

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