Terms of service

Welcome to Milo Play. These Terms & Conditions (“Terms”) govern your purchase and use of the Milo Play motion-tracking gaming console, games, software, website, digital content, subscriptions and related services (collectively, the “Services”).

By purchasing, accessing or using Milo Play, you agree to these Terms. If you do not agree with these Terms, please do not use the product or Services.

1. Company Information

Legal Entity Name: Make Things Simple Solutions Pvt Ltd
Brand Name: Milo Play
CIN: U72900TN2021PTC145190
Customer Support Email: hello@miloplay.xyz
Customer Support Phone: +91 9150217446
Grievance Officer: Praveen Rajasekaran, Director
Grievance Email: praveen.rajasekaran@miloplay.xyz
Website: www.miloplay.xyz

Milo Play products are currently sold and supported only within India.

2. Definitions

For these Terms:

“Milo Play”, “we”, “us” or “our” means Make Things Simple Sol. Pvt LTD.

“Device” means the Milo Play motion-tracking gaming console and its associated hardware, accessories and components.

“Software” means the operating software, firmware, games, applications, interfaces and other software provided with or through the Device.

“Games” means games, experiences and digital content made available through the Milo Play platform.

“User”, “you” or “your” means the person purchasing, accessing or using the Device or Services.

“Parent/Guardian” means a parent or legally authorised guardian responsible for a minor using the Device.

3. Eligibility and Use by Children

Milo Play is designed to provide interactive gaming and learning experiences, including experiences intended for children.

Where the User is a minor, the Device must be purchased, configured and supervised by a parent or legal guardian.

By allowing a child to use Milo Play, the parent or guardian accepts responsibility for:

supervising the child's use of the Device;
ensuring that the child follows applicable safety instructions;
ensuring sufficient play space around the child;
selecting age-appropriate games and experiences;
ensuring that the child does not use the Device in an unsafe environment; and
reviewing the relevant game instructions before allowing use.

The Device is an entertainment product and is not intended to replace professional education, medical treatment, physical therapy or professional developmental services.

4. Motion Tracking and Camera Use

Milo Play uses a camera and motion-tracking technology to detect body movement and enable interactive gameplay.

The camera may capture visual information from the area in front of the Device while a game or motion-tracking feature is active.

Motion tracking may be affected by:

lighting conditions;
camera placement;
distance from the Device;
clothing;
body position;
objects or people in the background;
room size;
multiple people appearing within the tracking area;
camera obstruction; and
hardware or software limitations.

Motion tracking is intended to provide an interactive gaming experience and should not be relied upon for medical, safety-critical, identity-verification or other high-risk purposes.

The Device may not accurately detect every movement or person in every environment.

5. Physical Activity and Safety

Milo Play may involve standing, walking, stretching, jumping, moving arms or legs, or other physical movements.

Before using the Device, the User should ensure that the play area is sufficiently clear of:

furniture;
sharp objects;
glass;
electrical cables;
fragile objects;
slippery surfaces;
pets; and
other obstacles.

Users should maintain sufficient distance from televisions, walls, furniture and other objects.

Users should wear appropriate clothing and footwear for the activity.

Do not use Milo Play:

on stairs;
near balconies or open edges;
near swimming pools or bodies of water;
near traffic or moving vehicles;
in areas containing dangerous objects;
while operating machinery;
while driving; or
in any environment where physical movement could create a safety risk.

Parents or guardians should supervise children, particularly younger children, while they are using motion-based games.

Stop using the Device immediately if you experience pain, dizziness, nausea, unusual fatigue, loss of balance or other discomfort.

If you have any medical condition or concern that may be affected by physical activity, consult an appropriate medical professional before participating in physically active games.

Milo Play does not guarantee that use of the Device will prevent injury.

6. Device Placement and Installation

The Device must be installed and used according to the instructions provided by Milo Play.

The camera should be positioned according to the recommended setup instructions.

Do not:

block the camera;
cover ventilation openings;
modify the Device;
open the Device unless expressly instructed by an authorised service provider;
use incompatible power adapters or accessories;
expose the Device to water or excessive moisture; or
use damaged cables, power adapters or accessories.

Failure to follow installation or operating instructions may affect performance and may void applicable warranty coverage where permitted by law.

7. Hardware Purchase

When you purchase a Milo Play Device, you receive the hardware components specified on the applicable product page, invoice or order confirmation.

Product images are for illustration purposes and may vary slightly from the final production product.

Specifications, dimensions, colours, packaging and included accessories may change as a result of manufacturing, regulatory, supply-chain or product-development requirements.

Any material change affecting the product purchased will be handled in accordance with applicable law.

8. Software and Games

The Milo Play Device contains software and may provide access to games and digital content.

You are granted a limited, non-exclusive, non-transferable licence to use the Software and Games solely for personal, non-commercial use with an authorised Milo Play Device.

You may not:

copy the Software;
reverse engineer the Software;
decompile or disassemble the Software;
modify or create derivative works from the Software;
extract source code;
distribute or commercially exploit the Software;
bypass security mechanisms;
interfere with the operation of the Milo Play platform; or
use the Software to develop a competing product.

All intellectual property rights in the Software, Games, artwork, characters, animations, audio, graphics, trademarks and other digital content remain with Milo Play or the applicable rights holder.

9. Game Availability and Updates

We may add, modify, update, suspend or remove Games or other digital content from time to time.

Some Games or features may require:

an internet connection;
a Milo Play account;
a software update;
a compatible Device;
a subscription; or
other technical requirements.

We do not guarantee that every Game or digital feature will remain available indefinitely.

Updates may be required to maintain security, functionality, compatibility or performance.

Some updates may be installed automatically when the Device is connected to the internet.

10. Internet Connectivity

Certain Milo Play features may require an internet connection.

You are responsible for obtaining and maintaining your internet connection and paying any applicable internet or data charges.

We are not responsible for interruptions caused by your internet service provider, network conditions, router configuration or other third-party connectivity issues.

11. Accounts

Where an account is required, you are responsible for maintaining the confidentiality of your account credentials.

You must provide accurate information when creating an account.

You must notify us if you believe that your account has been accessed without authorisation.

Parents or guardians should maintain control of accounts used by children.

12. Purchases, Pricing and Payment

All applicable prices will be displayed on the Milo Play website or applicable sales channel.

Unless otherwise stated, prices will be displayed in Indian Rupees (INR).

Applicable taxes, delivery charges and other mandatory charges will be disclosed at the time of purchase where required.

We reserve the right to correct pricing or product information errors. If an order has been placed based on a material pricing error, we may contact the customer before fulfilling the order.

Payment processing may be handled by third-party payment service providers. We do not store complete payment-card information unless expressly stated in our Privacy Policy.

13. Delivery

Milo Play currently accepts orders for delivery within India only.

Delivery timelines displayed at checkout or on the website are estimates unless expressly stated otherwise.

Delivery may be affected by:

courier delays;
weather;
natural disasters;
strikes;
government restrictions;
address issues;
incorrect customer information;
public holidays; or
other circumstances outside our reasonable control.

The customer is responsible for providing an accurate delivery address and contact information.

14. Returns, Refunds and Cancellation

Our return, refund and cancellation policy is available separately at:

[RETURN / REFUND POLICY URL]

Nothing in these Terms is intended to limit any consumer rights or remedies available to you under applicable Indian law.

Where a product is defective, damaged, deficient, materially different from the product ordered, or otherwise covered by applicable consumer protection law, the applicable statutory rights will apply.

15. Warranty

Milo Play provides a limited warranty for the Device subject to the warranty terms applicable to your purchase.

Warranty Period: 12 MONTHS FROM DATE OF DELIVERY

The detailed warranty terms are available at:

[WARRANTY POLICY URL]

The warranty may cover manufacturing defects in eligible hardware components.

Unless otherwise stated, warranty coverage does not extend to damage resulting from:

accidental damage;
misuse;
abuse;
liquid or moisture exposure;
unauthorised modification;
unauthorised repair;
use of incompatible accessories;
physical impact;
electrical damage caused by unsuitable power sources;
tampering;
cosmetic damage that does not affect functionality; or
failure to follow the supplied instructions.

Nothing in the warranty excludes rights that cannot legally be excluded under applicable Indian law.

16. Device Damage and Misuse

The Device is an electronic product and should be handled carefully.

You must not intentionally damage, modify, tamper with or misuse the Device.

We may refuse warranty service for damage caused by misuse or unauthorised modification where permitted by applicable law.

If the Device is damaged, stop using it and contact customer support.

17. Camera and Privacy

Because Milo Play may use a camera and motion-tracking technology, privacy is an important part of the product experience.

The manner in which personal data is collected, processed, stored and used is described in our Privacy Policy.

Privacy Policy: [PRIVACY POLICY URL]

Where applicable, parents or guardians should review the Privacy Policy before allowing children to use features involving personal data.

Unless expressly stated otherwise, the motion-tracking camera is intended to support gameplay and is not intended to function as a general-purpose surveillance or security camera.

You should not position the Device in a location where private activities are expected to occur.

18. Children's Data and Parental Responsibility

Milo Play may be used by children.

Where the Service processes personal data relating to children, we will handle such data in accordance with applicable Indian data-protection laws and regulations.

Parents or guardians should review the applicable privacy notices and settings before allowing children to create accounts or use connected features.

Parents or guardians are responsible for ensuring that children use the Device appropriately and under suitable supervision.

19. User Content

If Milo Play allows Users to submit content, feedback, images, videos, usernames or other material, the User is responsible for ensuring that they have the necessary rights to provide such content.

You must not submit content that:

infringes another person's intellectual-property rights;
violates applicable law;
contains malicious software;
is abusive, threatening or unlawful; or
exposes another person's private information without appropriate authority.

20. Intellectual Property

Milo Play and its associated intellectual property, including but not limited to:

Milo Play trademarks;
logos;
product designs;
characters;
game concepts;
artwork;
animations;
music;
sound effects;
software;
interfaces;
website content; and
other original materials

are owned by or licensed to Make Things Simple Solutions Pvt LTD.

Nothing in these Terms transfers ownership of Milo Play intellectual property to you.

You may use the Device and Software only as expressly permitted by these Terms.

21. Prohibited Uses

You must not use Milo Play:

for unlawful purposes;
to interfere with or damage the Milo Play platform;
to gain unauthorised access to systems or software;
to circumvent security mechanisms;
to copy or distribute Milo Play software or games;
to commercially exploit the Device or Games without permission;
to reverse engineer or attempt to obtain source code;
to use the Device in a dangerous environment; or
in a manner that violates these Terms or applicable law.

22. Third-Party Services

Milo Play may integrate with third-party services, including payment providers, cloud services, analytics providers, app stores, internet service providers or other technology providers.

Third-party services may be governed by their own terms and privacy policies.

We are not responsible for third-party services to the extent that issues arise solely from those third-party services.

23. Product Availability and Service Changes

We may modify, improve, suspend or discontinue portions of the Milo Play Services from time to time.

We may also release new hardware, software, games or accessories.

Where a change materially affects a paid service or your consumer rights, we will provide information or remedies required by applicable law.

24. Disclaimer

Milo Play is provided as an interactive entertainment and gaming product.

We make reasonable efforts to ensure that the Device and Software operate as described in the applicable product information.

However, we do not guarantee that:

motion tracking will be perfectly accurate;
the Device will operate without interruption;
every game will operate on every environment;
the Device will detect every movement;
the Software will always be error-free; or
online services will always be available.

Nothing in these Terms excludes warranties, guarantees, rights or remedies that cannot legally be excluded under applicable Indian law.

25. Limitation of Liability

To the maximum extent permitted by applicable law, Milo Play shall not be liable for indirect, incidental, special or consequential losses arising from use of the Device or Services.

This may include losses arising from:

loss of data;
interruption of service;
loss of business;
loss of profits; or
inability to use a particular feature.

However, nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

Nothing in these Terms limits statutory consumer rights available under Indian law.

26. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of the Device or Services, your violation of these Terms, or your infringement of another person's rights.

This clause does not apply to the extent that the claim results from our own unlawful conduct, negligence or breach of applicable law.

27. Suspension or Termination

We may suspend or terminate access to online Services where reasonably necessary because of:

security concerns;
fraud;
unlawful activity;
abuse of the platform;
violation of these Terms; or
circumstances requiring us to protect the Milo Play platform or other Users.

Termination of an online account does not automatically terminate statutory consumer rights relating to a previously purchased physical Device.

28. Force Majeure

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, war, government restrictions, strikes, telecommunications failures, power failures, epidemics, supply-chain disruptions or other force majeure events.

29. Changes to These Terms

We may update these Terms from time to time.

The latest version will be published on the Milo Play website with the applicable “Last Updated” date.

Where changes materially affect existing customers or paid services, we will provide appropriate notice where required by applicable law.

Your continued use of the Services after an updated version becomes effective constitutes acceptance of the updated Terms, to the extent permitted by law.

30. Governing Law

These Terms are governed by the laws of India.

Subject to applicable consumer-protection laws and the jurisdiction available to consumers under applicable law, disputes relating to these Terms shall be subject to the jurisdiction of the courts located in: [Chennai, Tamil Nadu, INDIA]

Nothing in this clause prevents a consumer from exercising any statutory right to approach an appropriate consumer forum, commission or other authority having jurisdiction under applicable Indian law.

31. Consumer Grievance Redressal

We are committed to resolving customer complaints fairly and promptly.

For customer support:

Email: hello@miloplay.xyz
Phone: +91 915021 7446
Support Hours: 9am to 5pm IST on weekdays

For formal grievances:

Grievance Officer: Praveen Rajasekaran
Email: praveen.rajasekaran@miloplay.xyz

When submitting a complaint, please provide your order number, Device serial number where applicable, contact information and a description of the issue.

We will provide a complaint/ticket reference where applicable and use reasonable efforts to resolve the complaint within the period prescribed by applicable law.

32. Severability

If any provision of these Terms is determined to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

33. Entire Agreement

These Terms, together with the applicable:

Privacy Policy;
Warranty Policy;
Return and Refund Policy;
Shipping Policy; and
other policies expressly incorporated into these Terms

constitute the agreement governing your use of the Milo Play Services, subject to applicable law.

34. Contact Us

For questions regarding these Terms:

Milo Play
Make Things Simple Solutions Pvt Ltd
Medavakkam, Chennai
Email: hello@miloplay.xyz
Phone: +91 9150217446
Website: www.miloplay.xyz